Returns & Refunds

1. How to start a return

All return requests must be started by telephone. Call +44 7720 866617 with your order reference, SKUs, quantities and reason for return. We do not accept return requests by email.

2. Return window

• Incorrect items or our packing error: notify us within 7 days of delivery.
• Faulty / manufacturing defect: notify us within 14 days of delivery (or longer if required by applicable UK law for qualifying goods).
• Change of mind / over-ordered stock: may be considered within 7 days of delivery only if goods are unworn, unwashed, unlabelled for retail in a permanent way, in original packaging, and a return authorisation is granted. A restocking fee of up to 15% may apply and will be disclosed before authorisation.

3. Conditions

• Goods must not have been worn, washed, altered, printed, embroidered or otherwise decorated (except where the fault existed before decoration and is proven).
• Hygiene-sensitive items may be non-returnable if packaging seals are broken, except where faulty.
• Sale-or-return arrangements apply only if expressly agreed on your quote before dispatch.
• Unauthorised returns may be refused or returned to sender at the buyer’s cost.

4. Return shipping

• If we sent the wrong goods or the goods are faulty, we will arrange or reimburse reasonable return shipping as agreed on the call.
• For approved change-of-mind returns, the buyer usually pays return shipping unless we agree otherwise.
• International buyers are responsible for any export/return customs formalities on goods leaving their country, unless the return is due to our error.

5. Refunds & replacements

After we receive and inspect authorised returns, we will either replace the goods or refund the eligible amount to the original payment method. Refunds typically process within 10 working days of inspection. Shipping charges are refundable only when the return is due to our error or faulty goods.

6. Non-refundable items

• Custom-branded or specially procured goods made to the buyer’s specification (unless faulty).
• Goods returned without prior telephone authorisation.
• Goods damaged by misuse after delivery.

7. Contact

Northline Apparel Wholesale
47 New St, Walsall WS1 3DF, United Kingdom
Phone: +44 7720 866617

Related: Shipping Policy · Terms of Service